American Airlines Sucks the Big One

March 18th was a nerve racking for me. I was putting my two children on a plane alone for the first time to go and see their dad for spring break. When I first inquired about them traveling with American Airlines, I was helped by a very nice woman who assured me that the kids at no time would be left alone from the time I left them until they arrived and were released to their father’s care. I asked the woman on the phone to hold the amount quoted to me until the next day. Well, the next day rolls around and now I’m on the phone with someone else and ready to purchase the tickets. I give my confirmation number to him and he tells me that it will be more than what was quoted. An argument ensues and now I’m pissed off that they are not honoring the price that was quoted less than 24 hours earlier. It seems that the woman who reserved the flight for us the day before forgot to add $100 for the trip returning to Albuquerque. I begin to explain to the man that the woman who reserved the flight for us and quoted us the price should honor the amount. He counters my statement with “You are just trying to get away with not paying the unaccompanied minor fee for the trip home. You should have known by the simple math that something wasn’t right.” He continues to berate me, explaining that “usually one parent pays for the fee upon departure and the other parent pays for the fee on the way back.” My mouth was dropped open at that point. I NEVER explained my situation or that they were going to meet their father. That never even came up. He just assumed it. My kids could have been flying to see their grandparents or other family members, yet he chose to treat me like I was some desperate single mother trying to trick American Airlines into paying for one of the fees. What was I going to do? I needed to book the flight so I bent over and let American Airlines give it to me!

But it doesn’t end there. The day came to take them to the airport and unfortunately for some reason I thought the flight was at 7:30am. We were pretty much ready to go and I just needed to get the itinerary and flight information and we would be off, when I discovered that we might actually be late for the flight. We quickly got everything loaded in the car and headed to the airport. We parked and rushed to the check-in. We still had about ten minutes to the cut off time (you must be checked in 30 minutes before departure). I was so happy we made it. We got to the counter and I said to the woman “We made it!” and she asked which flight. I told her and she said “No problem, you have time.” At that point she excused herself for a moment, came back and said “This man will help you as soon as he is done.” I looked at her perplexed but I still felt confident everything would be ok. The man to the right of her was chattering away with a couple he knew and they were talking about cookies. I stood there wondering why he wasn’t doing his job. Then finally he begins to check the kids in when he says, “Oh, I’m sorry but you will have to take the next flight out because you missed the cut off time.” I told him I was here ten minutes before the cut off and he said that when we got to him it was past the cut off time. Gee, I wonder why? He was so busy talking about those cookies that he didn’t even notice that we were standing there. But what the fuck was up with the original woman who told me that I still had time? What was she doing the whole time??? She was checking in other people!

I continue to argue with the man and he says that he had a flight leaving at 1:30pm and that wouldn’t arrive in Philly until 9:30pm. I told him that this was unacceptable and he proceeded to tell me that it would be ANOTHER $150.00 for catching that flight! I felt like I was being scammed! I told him AGAIN that I was here before the cut off and that his co-worker referred us to him and that we have been waiting all this time. He asked her and she told him that was actually what happened because she didn’t know how to do an Unaccompanied Minor check-in. So he didn’t charge us the $150.00 but said that we STILL would have to take the 1:30pm flight because the next flight out was booked up. I told him absolutely not, and to get them on the flight that was leaving in exactly 20 minutes from now. He did it and off we ran to the security check point. I was allowed to bring my kids all the way to the gate and see them off, and the attendant gave me a pass to go. Because Simmi was also with us and because of her age she did not need a pass…but this particular security officer did not know that. She held us up for over 10 minutes calling her supervisor. I told her that a pass for the baby was not necessary and she didn’t believe me. Her supervisor came and he told her the same damn thing! So now we had to fight our way through the crowd and go through to their gate. We ran all the way and as we got to gate the plane was pulling away. We missed the flight anyway. I explained to the woman at the desk the whole story and she looked at the tickets and says “Oh, these tickets are for the flight at 1:30pm.” HUH? The man never switched them back and booked us for that 1:30pm flight after all! I started getting even more aggravated and she got the kids on the very next flight leaving at 8:00am. This is the same exact flight that the other man said was sold out.

I watched as my kids boarded the plane and I waited till it left the runway to leave. They were so excited and thrilled to be traveling alone. When they got to Philly safely I felt like I could finally rest. From now on, I will be calling all other airlines to schedule flights for my children. I NEVER want to put them on one of American Airlines planes again. I feel they didn’t honor the amount quoted, then proceeded to insult and accuse me, and finally tried to milk another $150.00 out of me due to their incompetence. They have lost my respect and my patronage.

Bald Beauty of the Day

My Kids Will be Traveling Alone For the First Time!

Next week my two youngin’s will be leaving to visit their dad on the East Coast. Shoshie is 13 and Noah is 12. It will be the first time EVER that they will be traveling alone by plane to go anywhere. Just to share how neurotic I am about my kids and the airport, I drove them crazy constantly looking for them when we were on our way out to New Mexico. Every two seconds I was looking up, looking around, scanning people in the crowd, taking mental notes of those who stood in close proximity to my children. I’m a basket case! Forget when Noah has to go to the bathroom at the airport…I make him go into the ladies bathroom (which he hates) and he either has to go in with me or with Shoshie.

I have always kept a very watchful eye over my kids when we travelled anywhere, and now that they will be traveling alone, I’m FREAKED OUT!!!!!!!!!!!!!!!!!!! They will be en route for 7 1/2 hours and have to get on two different airplanes. Three hours for the first flight, an hour wait time between flights and then finally boarding the second plane to complete the journey. I had all these things running through my mind over the last month as I knew I would have to purchase the tickets for them to fly; plane crashes, flight delays for hours, perverts in the bathrooms, stalkers trailing them from one gate to another, weirdos on the plane trying to touch them in the next seat…you name it, and I have that scenario playing in my head. Are my fears unfounded? Uh, NO! There have been young girls molested on airplanes, boys touched in bathrooms, strangers giving the “look” to small children. Some of which I have witnessed myself as I was traveling with my kids. Some weirdos don’t seem to care that an adult is present with the child…so what do you do when you aren’t there to protect or shield them? At one point on our way to New Mexico, we were in between flights and since the kids were hungry, we stopped in a pizza shop. I was sitting at the table with Simmi while Shoshie and Noah went up to get some pizza. At the next table over from us, was a man sitting there ogling Shoshie as she stood in line. She was unaware that this man was looking at her in a manner that was totally unacceptable. I don’t stand for that shit, especially since he didn’t care that I was sitting right there. In that moment, this pissed off bald mama stood to her feet, and walked over to the man and stood there very angry just staring at him. I stood there until he turned around in his seat and stopped looking at her. I am sure that it was unnerving to have a furious bald chick that was nearly unhinged staring him down. I said not one word to him…I just stood there staring at him. He got the point. He never looked at her again. By the time Shoshie turned around, I was already back in my seat and she had no idea what had just transpired. These are the things I think about as my kids travel alone.

Noah and Shoshie are great kids, with good heads on their shoulders. I have full confidence in their ability to travel and I know that they are so excited about going. Since they are under the age of 16, I have to pay an unaccompanied minor fee. This fee covers the cost of one of the flight crew members assisting the kids from one terminal to another so they can get on their next flight. A month ago, I didn’t know about this cool feature. I couldn’t imagine the two of them flying into an airport and having to find the next terminal alone, so I waited till I had enough money just in case I needed to take a flight with them to the halfway point and then turn around and come home. There was no way I was going to allow them to just “find their way” to the next plane. Luckily American Airlines assured me that they will not be left alone at anytime during the whole flight. The cost of this fee is around $150.00 and it covers everything round trip.

They are so excited to go back to the east coast and see their dad and his fiancee and all their friends (credit for the picture of the two of them goes to their future mom! Is that picture of them awesome or what?). They are counting down the days right now, making plans and lists of all the stuff they are gonna do. They are so excited…and of course, I am a wreck! My stomach turns every time they mention the flight. I can’t help it, but I know I will be fine once they have landed and they are safely delivered into the arms of their father.

Bald Beauty of the Day